Question 1

Strategic human resource management has the objective of developing the four building blocks of competitive advantage: efficiency, quality, responsiveness to customers, and
A)effectiveness.
B)creativity.
C)innovation.
D)value.

Accepted Answer

Innovation is one of the key building blocks of competitive advantage, alongside efficiency, quality, and responsiveness to customers.

Question 2

Employers are required to provide workers' compensation benefits to their employees, but not unemployment insurance.

Accepted Answer

Employers are generally required to provide both workers' compensation benefits and unemployment insurance to their employees, as mandated by state and federal laws.

Question 3

The component of an HRM system that focuses on helping employees to build the skills and abilities that will enable them to perform their jobs successfully is
A)training and development.
B)education and advancement.
C)quality improvement.
D)performance appraisal.

Accepted Answer

Training and development is the HRM component that focuses on enhancing employees' skills and abilities for successful job performance.

Question 4

In a 360-degree appraisal, a variety of people, beginning with the manager and including peers or coworkers, subordinates, superiors, and sometimes even customers or clients, appraise a manager's performance.

Accepted Answer

A 360-degree appraisal involves feedback from multiple sources, including peers, subordinates, and sometimes external parties, to provide a comprehensive evaluation of a manager's performance.

Question 5

The NLRB conducts certification elections, which are held among the employees of an organization, to determine whether they want a union to represent their interests.

Accepted Answer

The National Labor Relations Board (NLRB) is responsible for overseeing and conducting elections to determine if employees wish to be represented by a union.

Question 6

Outsourcing best for jobs that require problem solving and creativity.

Accepted Answer

Outsourcing is typically more effective for routine, repetitive tasks rather than jobs that require problem-solving and creativity, which often benefit from in-house expertise and collaboration.

Question 7

The component of an HRM system that focuses on attempting to attract and hire employees who have the abilities and experiences that will help the organization achieve its goals is known as
A)job searching.
B)development.
C)recruitment and selection.
D)advertising.

Accepted Answer

Recruitment and selection is the HRM component that focuses on attracting and hiring employees with the necessary skills and experiences to meet organizational goals.

Question 8

Microsoft Corporation interviews dozens of highly qualified programmers before deciding on which ones to hire. This is the HRM process of
A)recruitment.
B)expansion.
C)selection.
D)appraisal.

Accepted Answer

Selection is the process of interviewing and evaluating candidates for a specific job and choosing the most suitable one.

Question 9

Managers face contemporary challenges such as managing HIV-positive employees, dealing with employees with substance abuse problems, and eliminating sexual harassment. These arise out of the ________ environment of business.
A)economic
B)social
C)legal
D)political

Accepted Answer

The answer of Managers face contemporary challenges such as managing...

Question 10

The degree to which a test measures what it is supposed to measure is known as the reliability of the test.

Accepted Answer

Reliability refers to the consistency of a test, while validity refers to the degree to which a test measures what it is supposed to measure.

Question 11

In the United States, the law which requires male and female employees to be paid the same if they perform equal work is
A)Title VII of the 1964 Civil Rights Act.
B)the Comparable Worth Act.
C)the Americans with Disabilities Act.
D)the Equal Pay Act.

Accepted Answer

The Equal Pay Act requires that men and women in the same workplace be given equal pay for equal work.

Question 12

The goal of EEO is to ensure that all citizens have an equal opportunity to obtain employment regardless of their gender, race, country of origin, religion, age, or disabilities.

Accepted Answer

Equal Employment Opportunity (EEO) aims to provide fair treatment in employment practices, ensuring that no individual is discriminated against based on personal characteristics such as gender, race, nationality, religion, age, or disabilities.

Question 13

Newly hired programmers at Microsoft Corporation join small work teams so that experienced workers can serve as mentors to them while they are adjusting to their new job. This is the HRM process of
A)self-managing work teams.
B)selection.
C)performance appraisal.
D)training and development.

Accepted Answer

This process is part of training and development, where new employees are guided and mentored by experienced workers to help them adjust and learn their roles effectively.

Question 14

The information that managers need to make good human resources decisions about how to train, motivate, and reward organizational members can be obtained through
A)recruitment and selection.
B)the induction process.
C)training and development.
D)the performance appraisal.

Accepted Answer

Performance appraisal provides managers with information on employee performance, which is crucial for making informed decisions about training, motivation, and rewards.

Question 15

Steffie has requested a week's leave to be with her ill mother, even though doing this would result in a loss of pay. However, her manager refuses to grant her the leave. By doing this, the manager is violating
A)the Age Discrimination in Employment Act.
B)Title VII of the 1964 Civil Rights Act.
C)the Family and Medical Leave Act.
D)the Equal Pay Act.

Accepted Answer

The Family and Medical Leave Act (FMLA) allows eligible employees to take unpaid, job-protected leave for specified family and medical reasons, including caring for an ill family member.

Question 16

Six Sigma programs
A)are a required part of every HR system.
B)do not require HR initiatives.
C)can be built by employees from the bottom up.
D)require top management commitment.

Accepted Answer

Six Sigma programs require top management commitment to ensure the necessary resources, support, and alignment with organizational goals for successful implementation.

Question 17

Feedback from a performance appraisal system can serve a developmental purpose for managers.

Accepted Answer

Performance appraisals can identify areas for improvement and guide managers in developing their skills and competencies.

Question 18

In general, unstructured job interviews work better than structured job interviews in the selection process of organizations.

Accepted Answer

Structured interviews are generally more effective because they provide consistency, reduce bias, and allow for better comparison between candidates.

Question 19

Collective bargaining is negotiation between labor unions and managers to resolve conflicts and disputes about important issues.

Accepted Answer

Collective bargaining involves negotiations between labor unions and employers to address and resolve issues such as wages, working conditions, and other employment terms.

Question 20

The purpose of training activities within organizations is to teach current employees new skills so they can be better prepared to take on new responsibilities within the organization.

Accepted Answer

The answer of The purpose of training activities within organizations...

Quiz 12: Building and Managing Human Resources

Strategic human resource management has the objective of developing the four building blocks of competitive advantage: efficiency, quality, responsiveness to customers, and

Employers are required to provide workers' compensation benefits to their employees, but not unemployment insurance.

The component of an HRM system that focuses on helping employees to build the skills and abilities that will enable them to perform their jobs successfully is

In a 360-degree appraisal, a variety of people, beginning with the manager and including peers or coworkers, subordinates, superiors, and sometimes even customers or clients, appraise a manager's performance.

The NLRB conducts certification elections, which are held among the employees of an organization, to determine whether they want a union to represent their interests.

Outsourcing best for jobs that require problem solving and creativity.

The component of an HRM system that focuses on attempting to attract and hire employees who have the abilities and experiences that will help the organization achieve its goals is known as

Microsoft Corporation interviews dozens of highly qualified programmers before deciding on which ones to hire. This is the HRM process of

Managers face contemporary challenges such as managing HIV-positive employees, dealing with employees with substance abuse problems, and eliminating sexual harassment. These arise out of the ________ environment of business.

The degree to which a test measures what it is supposed to measure is known as the reliability of the test.

In the United States, the law which requires male and female employees to be paid the same if they perform equal work is

The goal of EEO is to ensure that all citizens have an equal opportunity to obtain employment regardless of their gender, race, country of origin, religion, age, or disabilities.

Newly hired programmers at Microsoft Corporation join small work teams so that experienced workers can serve as mentors to them while they are adjusting to their new job. This is the HRM process of

The information that managers need to make good human resources decisions about how to train, motivate, and reward organizational members can be obtained through

Steffie has requested a week's leave to be with her ill mother, even though doing this would result in a loss of pay. However, her manager refuses to grant her the leave. By doing this, the manager is violating

Six Sigma programs

Feedback from a performance appraisal system can serve a developmental purpose for managers.

In general, unstructured job interviews work better than structured job interviews in the selection process of organizations.

Collective bargaining is negotiation between labor unions and managers to resolve conflicts and disputes about important issues.

The purpose of training activities within organizations is to teach current employees new skills so they can be better prepared to take on new responsibilities within the organization.