Deming stressed that the highest levels of operational staff in an organization must assume the overriding responsibility for quality management.

Question

Quizplus · Accepted Answer

Deming emphasized the importance of top management's commitment in implementing quality management in an organization. According to him, it is the responsibility of senior leaders to create a culture of quality and ensure that the organization's systems, processes, and employees are focused on continuous improvement. Therefore, the statement is true.

Deming Stressed That the Highest Levels of Operational Staff in an Organization