According to point one of Deming's 14 points for quality improvement,the responsibility of improving a firm's competitive position lies with ______.
A)top management
B)suppliers
C)middle management
D)employees

Question

Quizplus · Accepted Answer

According to Deming, it is the responsibility of top management to improve a firm's competitive position by creating constancy of purpose and adopting a long-term outlook. Middle management and employees can support this effort, but it ultimately starts with top management. Suppliers also play a role in quality improvement, but their responsibility lies more in providing quality inputs to the production process.

According to Point One of Deming's 14 Points for Quality