According to Crosby,_____ is a performance standard which involves concentrating on preventing defects rather than just finding and fixing them.
A)zero defects
B)continuous improvement
C)Baldrige criteria
D)breakthrough improvement

Question

Quizplus · Accepted Answer

Crosby's philosophy was centered around the idea of zero defects, which involves preventing defects rather than simply reacting to them after they occur. This philosophy emphasizes a proactive approach to quality and promotes a culture of continuous improvement.

According to Crosby,_____ Is a Performance Standard Which Involves Concentrating