Stella works as a customer service executive at a firm that manufactures computer systems.She is motivated to perform her job effectively,as she is aware that her job of helping customers to resolve technical issues has a direct impact on the performance of the organization.Which of the following job characteristics,as identified by Hackman and Oldham in their work design model,is motivating Stella in the above scenario?
A)Task significance
B)Autonomy
C)Skill variety
D)Task identity

Question

Quizplus · Accepted Answer

Task significance refers to the extent to which a job has an impact on the lives of other people, either within or outside the organization. In the given scenario, Stella is motivated because she knows that her job of helping customers to resolve technical issues has a direct impact on the performance of the organization. Hence, her job has significance, and this motivates her.

Stella Works as a Customer Service Executive at a Firm