Value-creation processes differ from support processes in that value-creation processes:
A)provide the infrastructure for production or deliver processes to create or deliver the actual product.
B)rarely align with the organization's core competencies and strategic objectives.
C)generally do not add value directly to the product or service.
D)are driven by external customer needs.

Question

Quizplus · Accepted Answer

Value-creation processes are directly involved in creating the product or service that is delivered to the customer, hence they are driven by external customer needs. Support processes, on the other hand, provide the necessary background and infrastructure for the value-creation processes to function effectively but do not directly add value to the product or service.

Value-Creation Processes Differ from Support Processes in That Value-Creation Processes