Balancing quality costs against expected revenue gains has become known as:
A)quality function deployment.
B)return on quality.
C)house of quality.
D)quality trilogy.

Question

Quizplus · Accepted Answer

Balancing quality costs against expected revenue gains has become known as return on quality (ROQ), which is the process of determining the financial benefit received from improved quality. The other choices are quality management concepts but do not specifically refer to the process of balancing quality costs with expected revenue gains.

Balancing Quality Costs Against Expected Revenue Gains Has Become Known