The service offer refers to the detailed service elements that will make up the total services package.
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Q12: A pure service, by definition, accompanies the
Q13: The actual performance by the service provider
Q14: Reliability, responsiveness, and empathy are all dimensions
Q15: The concept of tangibility helps the manager
Q16: Hybrid service offerings can be classified on
Q18: Process delegation services (PDS) represent those services
Q19: Perishability of services may necessitate equating capacity
Q20: Product lifestyle services refer to services that
Q21: A hybrid offering sales capability can best
Q22: From the following list, identify the item
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