Question 1

Positive facial expressions, minimum verbal utterances, and head nods are effective demonstrations of ____.
A)​encouraging
B)​paraphrasing
C)​summarizing
D)empathizing

Accepted Answer

Positive facial expressions, minimum verbal utterances, and head nods are effective demonstrations of encouraging, as they show attentiveness and support to the speaker without interrupting them.

Question 2

When the counselor repeats short statements, two or more words, exactly as used by the client, this is known as a ____.
A)​paraphrase
B)​summary
C)​restatement
D)reflection

Accepted Answer

Restatement involves repeating the client's words verbatim to show understanding and encourage further discussion.

Question 3

Client: "There's this group of girls who make fun of me and call me names, and I feel sad. They keep making fun of my shoes, just 'cause I don't have name-brand shoes. I try to ignore them, but still the feeling inside me just hurts."Counselor: "They keep making fun of your shoes?"​Classify this response.
A)​Encouraging
B)​Paraphrasing
C)​Summarizing
D)Restating

Accepted Answer

The counselor's response is restating because they are repeating what the client said to show understanding and encourage further discussion.

Question 4

The most important function of summarizations is that:
A)​they feed back the essence of many things that might have been missed otherwise.
B)​they break the routine of paraphrasing, questioning, and encouraging.
C)​they bring together the things a client has been saying in an organized fashion.
D)they provide an opportunity for the interviewer to summarize his or her own ideas.

Accepted Answer

The answer of The most important function of summarizations is...

Question 5

A proficient demonstration of active listening requires the interviewer to ____.
A)​listen intently and evaluate client responses to determine appropriate treatment
B)​listen intently, with a nonjudgmental attitude, and clarify what clients have to say
C)​listen intently and convey his/her approval and support of the client's topic
D)all of these

Accepted Answer

Active listening involves listening intently, maintaining a nonjudgmental attitude, and clarifying the speaker's message to ensure understanding.

Question 6

If you use an encourager correctly, you may anticipate that the client will ____.
A)​elaborate on the topic that has been encouraged
B)​accurately paraphrase what you have said back to you
C)​indicate that he or she appreciates what you are doing
D)stop talking about the topic and move on to something more important

Accepted Answer

Using an encourager correctly typically prompts the client to elaborate further on the topic being discussed, as it signals that you are interested and engaged in what they are saying.

Question 7

Which of the following is a key interviewer behavior when working with children?
A)​Be prepared to help children focus on a single issue.
B)​Allow them to play with clay or draw to expend excess energy.
C)​Soften your tone when you must look down to their level.
D)Ask broad, open questions to allow them room for creative responses.

Accepted Answer

The answer of Which of the following is a key...

Question 8

Paraphrasing and summarizing communicate to clients ____.
A)​that it is time for the session to end
B)​that the interviewer is skilled
C)​that they have been listened to
D)that what the interviewer says is important during the helping session

Accepted Answer

Paraphrasing and summarizing show clients that the interviewer has listened to and understood their concerns, reinforcing that they have been heard.

Question 9

Which of the following statements is TRUE of active listening?
A)​Active listening demands that the interviewer fully participate in the interview by encouraging, paraphrasing, or summarizing.
B)​Active listening demands serious attention to empathy.
C)​Active listening enables the interviewer to see the client's worldview more completely.
D)All of the above

Accepted Answer

Active listening involves fully engaging with the speaker, showing empathy, and understanding their perspective, which includes encouraging, paraphrasing, summarizing, and seeing the client's worldview.

Question 10

Which of the following openings would be useful to draw out a child's story?
A)​"Honey, could you tell me what happened?"
B)​"Tell me everything that occurred, Joey."
C)​"Nelson, where were you when the fight started?"
D)None of the above.

Accepted Answer

The answer of Which of the following openings would be...

Question 11

Counseling children requires ______________.
A)more extensive use of questions than with adults​
B)​using more concrete language
C)​avoiding the repetition of paraphrasing
D)summarizing constantly what the child is saying

Accepted Answer

Counseling children requires using more concrete language to ensure understanding, as children may not grasp abstract concepts as easily as adults.

Question 12

If you use summarizing correctly, you may anticipate that the client will ____.
A)​thank you and move on to a different topic
B)​give more detail without repeating exactly the same story
C)​feel heard and learn how parts of important stories are integrated
D)stop talking and jump to another story

Accepted Answer

Summarizing helps the client feel heard and understand how different parts of their story are connected, which can lead to deeper insights.

Question 13

Encouraging, paraphrasing, and summarizing ____.
A)​clarify for the client what he or she has said
B)​help clients to talk in more detail about issues of concern
C)​communicate to the client what he or she said
D)all of these

Accepted Answer

Encouraging, paraphrasing, and summarizing all serve to clarify, help clients elaborate on their concerns, and communicate back to the client what they have expressed, making all options correct.

Question 14

If you use paraphrases effectively, you may anticipate that the client will ____.
A)​change or jump topics
B)​give more detail without repeating exactly the same story
C)​indicate that he or she appreciates what you are doing
D)stop talking about the topic and move on to something more important

Accepted Answer

Paraphrasing encourages the client to elaborate on their thoughts and feelings, providing more detail without simply repeating the same information.

Question 15

All of the following are encouragers EXCEPT ____.
A)​head nods
B)​single-word repetitions
C)​well-phrased open questions
D)open palm

Accepted Answer

Well-phrased open questions are not encouragers, they are used to elicit more information from the speaker.

Question 16

The checkout is also called a:​
A)​reality check.
B)​perception check.
C)​sensation check.
D)language check.

Accepted Answer

A perception check is a communication technique used to clarify or verify one's understanding of another person's behavior or message.

Question 17

As an interviewer you may help alleviate the occurrence of accumulated stress or posttraumatic stress responses in clients by your careful listening and support. Which of the following is an example of accumulated stress?
A)​Being teased and excluded by classmates
B)​Experiencing discrimination and prejudice in the community
C)​Continuing harassment in the workplace
D)All of the above

Accepted Answer

Accumulated stress refers to stress that builds up over time due to repeated or ongoing stressors. All the options (A, B, and C) are examples of situations that can lead to accumulated stress.

Question 18

Silence, minimum verbal utterances, and head nods are effective ways of:
A)​encouraging.
B)​paraphrasing.
C)​summarizing.
D)reflecting feeling.

Accepted Answer

Silence, minimum verbal utterances, and head nods are nonverbal cues that encourage the speaker to continue sharing their thoughts and feelings.

Question 19

Discrimination and prejudice are examples of:
A)​a historical legacy of oppression.
B)​the result of institutional racism.
C)​a major cause of cumulative stress.
D)all of the above.

Accepted Answer

Discrimination and prejudice can be seen as a historical legacy of oppression, a result of institutional racism, and a major cause of cumulative stress, making all the options correct.

Question 20

Cumulative stress is:
A)​the result of a major stressor such as rape, cancer, or other traumatic event.
B)​best handled with minor medication.
C)​seldom an important issue.
D)repeated and repeating "minor" insults and stressors received by a client.

Accepted Answer

Cumulative stress refers to the build-up of small, repeated stressors over time, which can have significant impacts on an individual's mental and physical health.

Quiz 6: Encouraging, Paraphrasing, and Summarizing: Active Listening and Cognition

Positive facial expressions, minimum verbal utterances, and head nods are effective demonstrations of ____.

When the counselor repeats short statements, two or more words, exactly as used by the client, this is known as a ____.

The most important function of summarizations is that:

A proficient demonstration of active listening requires the interviewer to ____.

If you use an encourager correctly, you may anticipate that the client will ____.

Which of the following is a key interviewer behavior when working with children?

Paraphrasing and summarizing communicate to clients ____.

Which of the following statements is TRUE of active listening?

Which of the following openings would be useful to draw out a child's story?

Counseling children requires ______________.

If you use summarizing correctly, you may anticipate that the client will ____.

Encouraging, paraphrasing, and summarizing ____.

If you use paraphrases effectively, you may anticipate that the client will ____.

All of the following are encouragers EXCEPT ____.

The checkout is also called a:​

As an interviewer you may help alleviate the occurrence of accumulated stress or posttraumatic stress responses in clients by your careful listening and support. Which of the following is an example of accumulated stress?

Silence, minimum verbal utterances, and head nods are effective ways of:

Discrimination and prejudice are examples of:

Cumulative stress is:

The checkout is also called a: