In terms of the online customer experience, content refers to
A) a website's capabilities to enable commercial transactions.
B) all the digital information on a website-text, video, audio, and graphics.
C) the multiple ways the website enables user-to-user communication.
D) the dialog that unfolds between the website and its users.
E) the information consumers provide to the firm through its website.
Correct Answer:
Verified
Q59: _ refers to the ability of consumers
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