There are five key dimensions of service quality:
A) reliability, responsiveness, competence, courtesy, and empathy.
B) knowledge, responsiveness, respect, diligence, and honesty.
C) honesty, respect, empathy, reliability, and diligence.
D) reliability, competence, alacrity, fairness, and product knowledge.
E) reliability, tangibility, responsiveness, assurance, and empathy.

Question

Quizplus · Accepted Answer

The five key dimensions of service quality, as defined by the SERVQUAL model, are reliability, tangibility, responsiveness, assurance, and empathy.

There Are Five Key Dimensions of Service Quality