Josh is looking for a new smartphone provider because he has grown tired of the many dropped calls, particularly near his school. In terms of the service quality dimensions, Josh is unhappy with which dimension of his service?
A) assurance
B) tangibility
C) responsiveness
D) reliability
E) empathy

Question

Quizplus · Accepted Answer

Josh is unhappy with the reliability dimension, as it refers to the ability to perform the promised service dependably and accurately, which includes having consistent and stable call connections without drops.

Josh Is Looking for a New Smartphone Provider Because He