Gray is looking for a new financial advisor. The one he currently uses has been taking three days or longer to return his phone calls, and the wasted time feels like a missed opportunity to him. In terms of the service quality dimensions, Gray is unhappy with which dimension of this service?
A) assurance
B) tangibility
C) reliability
D) responsiveness
E) empathy

Question

Quizplus · Accepted Answer

Gray is unhappy with the responsiveness dimension, which refers to the willingness and ability of the service provider to promptly respond to customer inquiries and needs.

Gray Is Looking for a New Financial Advisor