A version of a customer contact audit that includes all employee actions and acknowledges that services are designed to be "experiences" is referred to as
A) a service continuum.
B) gap analysis.
C) a service blueprint.
D) an experience economy.
E) a service audit.

Question

Quizplus · Accepted Answer

A service blueprint is a detailed map that outlines all the interactions and processes involved in delivering a service, including employee actions, and is designed to enhance the customer experience.

A Version of a Customer Contact Audit That Includes All