Which of these is a point in the customer contact audit for a health club?
A) participating in one of the health club's exercise classes
B) the customer's diet
C) too much traffic on the way to the club
D) a willingness to exercise
E) meeting an attractive gym member

Question

Quizplus · Accepted Answer

Participating in one of the health club's exercise classes is a direct interaction between the customer and the club, making it a point in the customer contact audit.

Which of These Is a Point in the Customer Contact