Which of the following statements describes customer measures as a part of the balanced scorecard?
A) They relate to client attraction, satisfaction, and retention.
B) They focus on innovation and proceed with an understanding that strategies change over time.
C) They relate to organizational efficiency.
D) They focus on corporate social responsibility.
E) They relate to organizational effectiveness and profits.

Question

Quizplus · Accepted Answer

Customer measures in the balanced scorecard focus on client attraction, satisfaction, and retention, assessing how well the organization is serving its customers.

Which of the Following Statements Describes Customer Measures as a Part