Which of the following statements describes internal business process measures as a part of the balanced scorecard?
A) They relate to client attraction, satisfaction, and retention.
B) They focus on innovation and proceeds with an understanding that strategies change over time.
C) They relate to organizational efficiency.
D) They focus on corporate social responsibility.
E) They relate to organizational effectiveness and profits.

Question

Quizplus · Accepted Answer

Internal business process measures in the balanced scorecard focus on the efficiency of internal operations and processes, aiming to improve organizational performance.

Which of the Following Statements Describes Internal Business Process Measures