An employee has applied for a position as a Customer Service Representative but does not speak English fluently. The employer requires fluency in English for this position. This is a violation of Title VII of the Civil Rights Act.

Question

Quizplus · Accepted Answer

Requiring fluency in English for a position where it is necessary for job performance does not violate Title VII, as long as the requirement is applied equally to all candidates and is a business necessity.

An Employee Has Applied for a Position as a Customer