Total quality management (TQM) is best described as
A) a customer-focused management philosophy
B) a theory that employees dislike work
C) a philosophy that employees will excel when they feel a sense of fulfillment at work
D) an employee-focused management philosophy

Question

Quizplus · Accepted Answer

Total quality management (TQM) is a management approach that focuses on continuous improvement in quality, with the primary goal of enhancing customer satisfaction.

Total Quality Management (TQM) Is Best Described as