Question 1

Which of the following happens in the mediation stage of an alternative dispute resolution?
A) The two people in conflict attempt to arrive at a settlement together.
B) A panel composed of representatives from the same level hears the case.
C) A neutral third party hears the case via a nonbinding process.
D) A professional arbitrator hears the case and resolves it unilaterally.
E) The judiciary system steps in to resolve the dispute based on the suit filed.

Accepted Answer

The answer of Which of the following happens in the...

Question 2

Which of the following is true of alternative dispute resolution (ADR)?
A) ADR relies on the legal system to resolve matters that cannot be handled internally.
B) Resolution through an ADR system is expensive, as it involves high costs in terms of legal fees.
C) ADR follows a distinct set of actions with a goal of resolving disputes in as few steps as possible.
D) ADR is more effective than employee assistance programs in dealing with issues related to drug or alcohol abuse.
E) ADR is designed to resolve issues internally and does not engage outsiders to enter the discussion.

Accepted Answer

ADR follows a distinct set of actions with a goal of resolving disputes in as few steps as possible. ADR is a process set up by organizations and businesses to facilitate the resolution of disputes internally without engaging in costly court proceedings. It involves a neutral third party to help the parties reach a mutually acceptable resolution. It is designed to be a quicker and less expensive process than going to court, and it is confidential.

Question 3

Southpoint is about to declare bankruptcy and has asked customers, owners, and coworkers to serve on a committee so that the concerns of all affected groups are heard. This follows the guidance of which procedure?
A) Bias suppression
B) Correctability
C) Representativeness
D) Ethicality
E) Consistency

Accepted Answer

Southpoint is following the representativeness procedure by including customers, owners, and coworkers on the committee in order to ensure that the concerns of all affected groups are heard. This approach ensures that a diverse range of stakeholders have a say in the decision-making process.

Question 4

Which of the following steps in progressive discipline involves the right to go to arbitration?
A) Unofficial verbal warning
B) Official written warning
C) Temporary suspension
D) Threat of suspension
E) Termination

Accepted Answer

The right to go to arbitration is typically included in the final stage of progressive discipline, which is termination. Arbitration allows an impartial third party to review the decision and determine if it was justified. The other options listed do not typically involve the right to go to arbitration.

Question 5

In an alternative dispute resolution method, the stage during which the two people involved in the conflict attempt to arrive at a settlement without any third parties involved is known as
A) peer review.
B) arbitration.
C) open-door policy.
D) mediation.
E) legal support.

Accepted Answer

The open-door policy is a dispute resolution method where the two parties involved in the conflict try to settle the matter directly with each other, without the involvement of any third parties. This approach encourages direct communication and problem-solving between the individuals involved.

Question 6

Which of the following determinants of procedural justice requires that the procedure has built-in safeguards that allow one to appeal mistakes or bad decisions?
A) Bias suppression
B) Correctability
C) Representativeness
D) Ethicality
E) Consistency

Accepted Answer

Correctability refers to the ability of the procedure to correct mistakes or bad decisions through built-in safeguards such as an appeals process.

Question 7

Which of the following determinants of procedural justice requires that the procedure is consistent with prevailing moral standards in terms of invasion of privacy or deception?
A) Bias suppression
B) Correctability
C) Representativeness
D) Ethicality
E) Consistency

Accepted Answer

Ethicality requires that the procedure is consistent with prevailing moral standards, such as invasion of privacy or deception.

Question 8

Lately you have noticed the smell of alcohol on Sue's breath when she returns from her morning break and after lunch. You call Sue into your office and offer her the name and phone number for the ________ program.
A) employee assistance
B) alternative dispute resolution
C) health benefits
D) health insurance
E) aided workers'

Accepted Answer

The most appropriate choice is the employee assistance program, as it is designed to provide employees with assistance for personal, financial, or work-related issues, including substance abuse. It can offer confidential counseling and referral services for employees who may be struggling with alcoholism or other substance abuse problems.

Question 9

When Jaclyn approaches HR about a resolution dispute, the HR counselor suggests beginning with
A) arbitration.
B) open-door policy.
C) peer review.
D) mediation.
E) legal support.

Accepted Answer

The answer of When Jaclyn approaches HR about a resolution...

Question 10

In a typical progressive discipline program, which of the following should be the step taken before terminating an employee?
A) Unofficial verbal warning
B) Official written warning
C) Last chance notification
D) Threat of suspension
E) Right to go to arbitration

Accepted Answer

The answer of In a typical progressive discipline program, which...

Question 11

Explanation, consideration, social sensitivity, and empathy are key determinants of
A) perceptual justice.
B) interactional justice.
C) procedural justice.
D) outcome justice.
E) task justice.

Accepted Answer

Interactional justice refers to the treatment and interpersonal communication that individuals receive during an organizational transaction. Explanation, consideration, social sensitivity, and empathy, are all key components of interactional justice.

Question 12

Penn Wars has decided to downsize. Instead of having the managers tell the employees themselves, they have hired an outside firm. This is an example of
A) bias suppression.
B) correctability.
C) representativeness.
D) ethicality.
E) consistency.

Accepted Answer

The answer of Penn Wars has decided to downsize. Instead...

Question 13

Alternative dispute resolution is a method of resolving disputes that
A) involves extensive legislation.
B) does not rely on the legal system.
C) excludes outside parties.
D) does not involve binding arbitration.
E) involves only the appealing party.

Accepted Answer

Alternative dispute resolution (ADR) is a method of resolving disputes outside of the court system. It includes methods such as mediation and arbitration, and usually involves a neutral third party who helps the parties involved reach a resolution. ADR is often less expensive and less time-consuming than going through the legal system, and can also allow for more creative solutions to be reached. Therefore, option B is the correct answer as it states that ADR does not rely on the legal system.

Question 14

Which of the following statements is accurate about voluntary turnover?
A) It is initiated by the employer.
B) It involves employees an organization would like to discharge.
C) It typically involves legal aspects that have repercussions for the organization.
D) It gives the employee no choice in deciding his or her stay in the organization.
E) It can lead to the loss of highly valued employees to competitors.

Accepted Answer

Voluntary turnover is initiated by the employee who chooses to leave the organization for various reasons such as pursuing a better opportunity, relocating to another place, personal reasons, or dissatisfaction with the job or work environment. As a result, the organization may lose highly valued employees to competitors, which can negatively impact its performance and competitiveness. Choices A, B, C, and D are inaccurate because voluntary turnover is not initiated by the employer, does not involve employees that an organization would like to discharge, may or may not involve legal aspects, and gives the employee the choice to decide to stay or leave the organization.

Question 15

During the ________ stage of alternative dispute resolution, a panel composed of representatives from the organization that are at the same level as those people in the dispute hears the case and attempts to help the parties arrive at a settlement.
A) peer review
B) arbitration
C) open-door policy
D) mediation
E) legal support

Accepted Answer

The process described in the question is peer review, where representatives at the same level as those in the dispute attempt to help the parties reach a settlement. Arbitration involves a third party deciding the outcome of the dispute, open-door policy refers to a company culture of management accessibility, mediation involves a neutral third party facilitating negotiations between the parties, and legal support involves legal professionals providing assistance.

Question 16

Which of the following determinants of procedural justice requires that procedures are applied by someone who has no prior prejudices regarding the individual involved in the discussion?
A) Representativeness
B) Correctability
C) Bias suppression
D) Accuracy
E) Consistency

Accepted Answer

Bias suppression requires that the person applying the procedures does not have prior prejudices or biases regarding the individual involved. This helps to ensure that the procedures are applied fairly and impartially. The other determinants of procedural justice are representativeness (procedures are representative of all parties involved), correctability (procedures allow for mistakes to be corrected), accuracy (procedures are based on accurate information), and consistency (procedures are consistently applied over time).

Question 17

Which of the following determinants of interactional justice requires emphasis on the different aspects of procedural fairness that justify the decision?
A) Social sensitivity
B) Explanation
C) Consideration
D) Empathy
E) Consistency

Accepted Answer

Explanation is the determinant that requires emphasis on the different aspects of procedural fairness that justify the decision. It involves providing a clear and thorough explanation of the decision-making process, the criteria used to make the decision, and how the decision was reached. This helps to communicate to the individual that they were treated fairly and their input was considered.

Question 18

Michaela has been consistently coming in late to work and leaving early. Her supervisor has documented this behavior for a month. Before taking the issue to HR and the manager, the supervisor sits down with Michaela and talks to her about her concerns. At the end of the discussion, the supervisor issues Michaela a(n)
A) temporary suspension.
B) unofficial verbal warning.
C) last chance notification.
D) threat of suspension.
E) termination.

Accepted Answer

The supervisor issued Michaela an unofficial verbal warning before taking the issue to HR and the manager. This gives Michaela an opportunity to correct her behavior before facing more serious consequences.

Question 19

What type of counseling helps displaced employees manage the transition from one job to another?
A) Outplacement
B) Transition
C) Relocation
D) Displacement
E) Transfer

Accepted Answer

Outplacement counseling specifically focuses on helping individuals who have been displaced from their jobs to manage the transition to new employment opportunities. It can involve services like job search assistance, resume writing, and interview coaching.

Question 20

Consistency, bias suppression, information accuracy, correctability, representativeness, and ethicality are the six determinants of
A) perceptual justice.
B) interactional justice.
C) procedural justice.
D) outcome justice.
E) income justice.

Accepted Answer

The six determinants listed are specific to procedural justice, which concerns the fairness of decision-making processes rather than the specific outcomes.

Quiz 10: Employee Separation and Retention

Which of the following happens in the mediation stage of an alternative dispute resolution?

Which of the following is true of alternative dispute resolution (ADR) ?

Southpoint is about to declare bankruptcy and has asked customers, owners, and coworkers to serve on a committee so that the concerns of all affected groups are heard. This follows the guidance of which procedure?

Which of the following steps in progressive discipline involves the right to go to arbitration?

In an alternative dispute resolution method, the stage during which the two people involved in the conflict attempt to arrive at a settlement without any third parties involved is known as

Which of the following determinants of procedural justice requires that the procedure has built-in safeguards that allow one to appeal mistakes or bad decisions?

Which of the following determinants of procedural justice requires that the procedure is consistent with prevailing moral standards in terms of invasion of privacy or deception?

Lately you have noticed the smell of alcohol on Sue's breath when she returns from her morning break and after lunch. You call Sue into your office and offer her the name and phone number for the ________ program.

When Jaclyn approaches HR about a resolution dispute, the HR counselor suggests beginning with

In a typical progressive discipline program, which of the following should be the step taken before terminating an employee?

Explanation, consideration, social sensitivity, and empathy are key determinants of

Penn Wars has decided to downsize. Instead of having the managers tell the employees themselves, they have hired an outside firm. This is an example of

Alternative dispute resolution is a method of resolving disputes that

Which of the following statements is accurate about voluntary turnover?

During the ________ stage of alternative dispute resolution, a panel composed of representatives from the organization that are at the same level as those people in the dispute hears the case and attempts to help the parties arrive at a settlement.

Which of the following determinants of procedural justice requires that procedures are applied by someone who has no prior prejudices regarding the individual involved in the discussion?

Which of the following determinants of interactional justice requires emphasis on the different aspects of procedural fairness that justify the decision?

What type of counseling helps displaced employees manage the transition from one job to another?

Consistency, bias suppression, information accuracy, correctability, representativeness, and ethicality are the six determinants of