If the quality level is increased by taking steps to prevent defects before they happen, which one of the following statements is TRUE?
A) External failure costs increase.
B) Internal failure costs increase.
C) Appraisal costs increase.
D) Prevention costs increase.

Question

Quizplus · Accepted Answer

Prevention costs increase because resources are allocated to activities that prevent defects, such as training and process improvements.

If the Quality Level Is Increased by Taking Steps to Prevent