Which one of the following statements about TQM is FALSE?
A) One of the main challenges in developing the proper culture for TQM is to define the term customer for each employee.
B) In TQM, teamwork is important because a worker's internal customer will catch defects as they are passed along.
C) In TQM, quality consistency has a higher priority than the level of output.
D) Quality is a responsibility to be shared by the entire organization, especially the workers who make a product or service.

Question

Quizplus · Accepted Answer

In TQM, teamwork is important because it helps prevent defects from being passed along, not because internal customers will catch them. The focus is on preventing defects rather than relying on others to catch them.

Which One of the Following Statements About TQM Is FALSE