Which one of the following statements is most consistent with the concept of total quality management?
A) Emphasize quality prevention rather than just quality control.
B) Set goals for quality performance at the corporate management level only.
C) Management should concentrate on process design, not product design, issues.
D) The marketing function and operations function should avoid interdepartmental communication so that each can become as efficient as possible.

Question

Quizplus · Accepted Answer

Total quality management focuses on preventing defects and ensuring quality throughout the production process, rather than just inspecting and controlling quality after production.

Which One of the Following Statements Is Most Consistent with the Concept