When customers are upset with their bank because of an incorrect financial statement, the quality provided by the bank is poor from the aspect of
A) value.
B) style.
C) psychological impressions.
D) support.

Question

Quizplus · Accepted Answer

The quality provided by the bank is poor from the aspect of support because the bank is not providing the customer with the correct information they need to manage their finances.

When Customers Are Upset with Their Bank Because of an Incorrect