Question 1

______ is a set of activities that delivers value to external customers.

Accepted Answer

The answer of ______ is a set of activities that...

Question 2

Name the three competitive priorities for time, and give an example of each.

Accepted Answer

The answer of Name the three competitive priorities for time,...

Question 3

______ is the frequency with which the product or service meets design specifications.

Accepted Answer

The answer of ______ is the frequency with which the...

Question 4

Identify a large employer in your hometown. Describe this organization's inputs, processes, and outputs.

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The answer of Identify a large employer in your hometown....

Question 5

Name the two competitive priorities for quality, and give an example of each.

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The answer of Name the two competitive priorities for quality,...

Question 6

______ is how industrial buyers often refer to fast delivery time.

Accepted Answer

The answer of ______ is how industrial buyers often refer...

Question 7

______ is the synchronization of a firm's processes with those of its suppliers and customers to match the flow of materials, services, and information with customer demand.

Accepted Answer

The answer of ______ is the synchronization of a firm's...

Question 8

Explain what an operations strategy is and the importance of competitive priorities. Give an example from an organization (public or private, manufacturing or service).

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The answer of Explain what an operations strategy is and...

Question 9

A form of strategic alliance when one firm has resources and capabilities that another needs but is unwilling (or unable) to duplicate is called _______  .

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The answer of A form of strategic alliance when one...

Question 10

What skill areas contribute to the success of an operations manager?

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The answer of What skill areas contribute to the success...

Question 11

An organization is only as effective as its ______

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The answer of An organization is only as effective as...

Question 12

Operations management refers to the direction and control of _______  that transform
into products and services.

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The answer of Operations management refers to the direction and...

Question 13

The designing and managing of process to ensure that we meet humanity's needs today without hurting the ability of future generations to meet their own needs. is called______ .

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The answer of The designing and managing of process to...

Question 14

______ is a demonstrated level of performance of an order winner that is required for a firm to do business in a particular market segment.

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The answer of ______ is a demonstrated level of performance...

Question 15

______ refers to an alliance where two firms agree to produce a service or good jointly.

Accepted Answer

The answer of ______ refers to an alliance where two...

Question 16

______ is the ability to accelerate or decelerate the rate of production quickly to handle large fluctuations in demand.

Accepted Answer

The answer of ______ is the ability to accelerate or...

Question 17

______ is the elapsed time between receiving a customer's order and filling it.

Accepted Answer

The answer of ______ is the elapsed time between receiving...

Question 18

______ measures how quickly a new product or service is introduced, covering the elapsed time from idea generation through final design and production.

Accepted Answer

The answer of ______ measures how quickly a new product...

Question 19

Identify and describe three different trends in operations management.

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The answer of Identify and describe three different trends in...

Question 20

______ measures the frequency with which delivery- time promises are met.

Accepted Answer

The answer of ______ measures the frequency with which delivery-...

Quiz 1: Creating Customer Value