As a production manager, George is accountable for resource budgets that are highly sensitive to overtime pay rates. As a sales manager, Lucas needs to meet customer delivery schedules at all costs to avoid losing contracts that drive his commissions. The conflict that arises between these managers is the result of

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The conflict arises because George and Lucas have different evaluation and reward systems. George is focused on managing costs, particularly overtime pay, while Lucas is focused on meeting delivery schedules to earn commissions. Their goals and incentives are not aligned, leading to conflict.

As a Production Manager, George Is Accountable for Resource Budgets