As manager of a customer hotline, Diego assigns each issue to a service technician and tracks its resolution. Technicians work independently to resolve the issue and then provide Diego closure details. Diego is facilitating a(n)_______ communication network.
A)wheel
B)chain
C)grapevine
D)all-channel
E)circle

Question

Quizplus · Accepted Answer

In a wheel communication network, all communication flows through a central figure, in this case, Diego, who assigns tasks and receives closure details from the technicians.

As Manager of a Customer Hotline, Diego Assigns Each Issue