A restaurant manager routinely measures the number of customer complaints and how often customers leave negative reviews on its social media page. These controls help the restaurant improve its
A)efficiency.
B)quality.
C)innovation.
D)liquidity.
E)competitiveness.

Question

Quizplus · Accepted Answer

Monitoring customer complaints and negative reviews helps the restaurant improve its quality by identifying areas that need improvement and addressing customer concerns.

A Restaurant Manager Routinely Measures the Number of Customer Complaints