According to DiMeglio, it is not the responsibility of the general manager for energizing the Ritz-Carlton Gold Standards and ensuring that the company's philosophy is implemented to meet or exceed member, employee, and financial expectations. That is the job of the lower level managers?

Question

Quizplus · Accepted Answer

The general manager is responsible for energizing the Ritz-Carlton Gold Standards and ensuring the company's philosophy is implemented to meet or exceed expectations, not just lower-level managers.

According to DiMeglio, It Is Not the Responsibility of the General