Melissa Knows That When She Goes to the Dentist She

Melissa knows that when she goes to the dentist she must make an appointment, show up on time, bring proof of insurance, and have her teeth cleaned before any other dental services will be performed. With respect to her visit to the dentist, Melissa has learned a knowledge technique known as a .

A) service script
B) maturation process
C) cognitive displacement process
D) competitive distinction process
E) punishment avoidance technique