Question 1

When we say conflict is a struggle, we mean it:
A)Involves opposition
B)Should be avoided
C)Is interactive
D)Is stressful
E)None of the above

Accepted Answer

Conflict involves opposition, which is the essence of the struggle. It requires two or more parties to have differing opinions, views, or interests that are incompatible, leading to a struggle to resolve or reconcile them. Conflict is not something that should be necessarily avoided, as it can lead to positive outcomes such as growth, learning, and innovation. Conflict is interactive, meaning that it involves communication, negotiation, and compromise between parties. Conflict can be stressful, but it is not the defining characteristic of a struggle.

Question 2

Differentiation occurs in the later stages of conflict.

Accepted Answer

False

Question 3

The competition style of conflict is never useful.

Accepted Answer

The competition style of conflict can be useful in situations where quick, decisive action is needed, or when the outcome is more important than the relationship, such as in emergencies or when defending one's rights.

Question 4

Interpersonal conflict refers to the discord that occurs within an individual.

Accepted Answer

Interpersonal conflict refers to the discord that occurs between people, not within an individual.

Question 5

The most preferred style of conflict is collaboration.

Accepted Answer

Collaboration is often considered the most effective conflict resolution style as it involves working together to find a mutually beneficial solution, fostering trust and long-term cooperation.

Question 6

A personality clash is another way of describing substantive conflict.

Accepted Answer

The answer of A personality clash is another way of...

Question 7

Accommodating leaders are:
A)Assertive about pursuing their own goals and assisting others
B)Not assertive about pursuing their own interests or assisting others
C)Attentive to the needs of others at the expense of their own needs
D)Attentive to the needs of others as well as their own needs
E)Assertive about pursuing their own goals but not in assisting others

Accepted Answer

Accommodating leaders prioritize the needs of others over their own, often sacrificing their own interests to help others.

Question 8

Interests represent our stand or perspective on a particular issue.

Accepted Answer

The answer of Interests represent our stand or perspective on...

Question 9

Face saving can make conflicts less threatening.

Accepted Answer

Face saving allows individuals to maintain their dignity and self-respect, reducing the intensity of the conflict and making it less threatening. It also allows for the possibility of finding a peaceful resolution to the conflict.

Question 10

Which researchers are associated with the method of principled negotiation?
A)French and Raven
B)Kouzes and Posner
C)Kilmann and Thomas
D)Fisher and Ury
E)None of the above

Accepted Answer

The method of principled negotiation, also known as interest-based negotiation, was developed by Roger Fisher and William Ury in their book "Getting to Yes: Negotiating Agreement Without Giving In."

Question 11

When we talk about managing conflict, we mean:
A)Avoiding conflict
B)Eliminating change
C)Creating interdependence
D)Producing positive change
E)None of the above

Accepted Answer

Conflict is an inevitable part of human interactions, but it can be managed in a way that produces positive change. This can involve identifying and addressing the root causes of conflict, finding common ground, and fostering open communication and collaboration. Avoiding conflict is not a sustainable solution, as it often leads to underlying issues festering and ultimately causing more problems in the long run. Eliminating change and creating interdependence are not necessarily related to conflict management.

Question 12

Which of the following is not true of conflict?
A)Conflict often produces positive change.
B)Conflict is not unhealthy or bad.
C)Conflict usually involves anger and hostility.
D)Conflict over control issues is common.
E)Conflict is expressed in patterned styles of behavior.

Accepted Answer

Conflict does not always involve anger and hostility; it can be constructive and lead to positive outcomes without these emotions.

Question 13

"Conflict is a(n)____________________ between two or more interdependent individuals over perceived ______________________ in beliefs, values, and goals, or over differences in desires for control, status, and connectedness." Wilmot and Hocker (2011)
A)interactive process, obstacles
B)felt struggle, incompatible differences
C)inevitable disruption, stress
D)uncomfortable outcome, opposition
E)arousal of negative feelings, challenges

Accepted Answer

The definition given by Wilmot and Hocker (2011) describes conflict as a "felt struggle" between individuals with "incompatible differences" in beliefs, values, goals, desires, and control. Therefore, choice (B) is the best choice that fits the definition. The other choices (A, C, D, E) either do not fit the definition or do not provide a complete and accurate description.

Question 14

Professional standards are an example of an objective criterion in principled negotiation.

Accepted Answer

Professional standards provide an objective basis for determining what is fair and appropriate in a negotiation. By using such standards, negotiators can avoid relying solely on subjective perceptions and instead focus on objective criteria that are widely accepted within their professional community. This can help to promote more principled and constructive negotiations that are grounded in rational argument and mutual understanding.

Question 15

A disagreement about how to bargain for a raise is a procedural conflict.

Accepted Answer

Procedural conflict involves disagreements on the methods or processes to achieve a goal, such as how to negotiate a raise.

Question 16

When a leader says to a follower in a frustrated tone of voice, "I need you to step up and set an example for the others," this illustrates:
A)A conflict regarding goals
B)A personality clash
C)Separating people from the problem
D)Using objective criteria
E)Relationship dimension of messages

Accepted Answer

The statement reflects the relationship dimension of messages, as it conveys expectations and emotions that affect the interpersonal relationship between the leader and the follower.

Question 17

Conflict is typically uncomfortable, unhealthy, and destructive.

Accepted Answer

Conflict can be uncomfortable, but it is not inherently unhealthy or destructive. It can lead to growth, understanding, and positive change if managed effectively.

Question 18

Emotions associated with conflict include loneliness and sadness.

Accepted Answer

Loneliness and sadness can often be experienced during and after conflicts, as they can create a sense of isolation and negative emotions.

Question 19

Asking "How much influence do I want in this relationship?" is a reflection of which aspect of conflict?
A)Perceived struggle
B)Incompatible differences
C)Hurt feelings
D)Interdependence
E)Control, status, connectedness

Accepted Answer

The answer of Asking "How much influence do I want...

Question 20

Relational conflicts are usually overt.

Accepted Answer

The answer of Relational conflicts are usually overt....

Quiz 9: Handling Conflict

When we say conflict is a struggle, we mean it:

Differentiation occurs in the later stages of conflict.

The competition style of conflict is never useful.

Interpersonal conflict refers to the discord that occurs within an individual.

The most preferred style of conflict is collaboration.

A personality clash is another way of describing substantive conflict.

Accommodating leaders are:

Interests represent our stand or perspective on a particular issue.

Face saving can make conflicts less threatening.

Which researchers are associated with the method of principled negotiation?

When we talk about managing conflict, we mean:

Which of the following is not true of conflict?

"Conflict is a(n) between two or more interdependent individuals over perceived __ in beliefs, values, and goals, or over differences in desires for control, status, and connectedness." Wilmot and Hocker (2011)

Professional standards are an example of an objective criterion in principled negotiation.

A disagreement about how to bargain for a raise is a procedural conflict.

When a leader says to a follower in a frustrated tone of voice, "I need you to step up and set an example for the others," this illustrates:

Conflict is typically uncomfortable, unhealthy, and destructive.

Emotions associated with conflict include loneliness and sadness.

Asking "How much influence do I want in this relationship?" is a reflection of which aspect of conflict?

Relational conflicts are usually overt.

Quiz 9: Handling Conflict

When we say conflict is a struggle, we mean it:

Differentiation occurs in the later stages of conflict.

The competition style of conflict is never useful.

Interpersonal conflict refers to the discord that occurs within an individual.

The most preferred style of conflict is collaboration.

A personality clash is another way of describing substantive conflict.

Accommodating leaders are:

Interests represent our stand or perspective on a particular issue.

Face saving can make conflicts less threatening.

Which researchers are associated with the method of principled negotiation?

When we talk about managing conflict, we mean:

Which of the following is not true of conflict?

"Conflict is a(n) ____________________ between two or more interdependent individuals over perceived ______________________ in beliefs, values, and goals, or over differences in desires for control, status, and connectedness." Wilmot and Hocker (2011)

Professional standards are an example of an objective criterion in principled negotiation.

A disagreement about how to bargain for a raise is a procedural conflict.

When a leader says to a follower in a frustrated tone of voice, "I need you to step up and set an example for the others," this illustrates:

Conflict is typically uncomfortable, unhealthy, and destructive.

Emotions associated with conflict include loneliness and sadness.

Asking "How much influence do I want in this relationship?" is a reflection of which aspect of conflict?

Relational conflicts are usually overt.

"Conflict is a(n) between two or more interdependent individuals over perceived __ in beliefs, values, and goals, or over differences in desires for control, status, and connectedness." Wilmot and Hocker (2011)