What does a retailer need to do to close the standards gap?
A) A retailer needs to be willing to use technology to standardize certain aspects of their customer service.
B) A retailer needs to be willing to try innovative approaches to service problems.
C) A retailer needs to set service goals.
D) A retailer needs to commit to high-quality service.
E) A retailer needs to do all of these.

Question

Quizplus · Accepted Answer

To close the standards gap, a retailer needs to implement all these strategies: using technology, trying innovative approaches, setting service goals, and committing to high-quality service.

What Does a Retailer Need to Do to Close the Standards