Drive-through employees at Doug's Tasty Burger are timed to measure how quickly a customer can place an order and receive his or her food. When drive-through employees consistently equal or better the norm, the restaurant manager gives them a $10.00 bonus cheque. The purpose of this type of incentive is to reduce the gap.
A) delivery
B) standards
C) knowledge
D) communication
E) performance
Correct Answer:
Verified
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