The training of employees in how to deal with people, provide better assistance to customers, and explain the use of complex products to potential customers reduces the
________ gap.
A) delivery
B) communication
C) performance
D) standards
E) knowledge
Correct Answer:
Verified
Q18: Which of the following is not one
Q19: Providing customer service is an expense to
Q20: When Reba ordered her new side-by-side refrigerator,
Q21: Which of the following is the best
Q22: Drive-through employees at Doug's Tasty Burger are
Q24: An electronic retailer surveys past customers and
Q25: How can retailers reduce the delivery gap?
A)
Q26: When Hans ordered the model plane for
Q27: Retailers can reduce the knowledge gap by:
A)
Q28: Customers at Harriet's Bookstore complained about how
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