What is distributive fairness?
A) The customer's perception of the inequity of the resolution
B) The perceived fairness of the process used to resolve complaints
C) The balanced way of dealing with all customer complaints according to a prescribed format
D) The customer's perception of the benefits received compared to their costs
E) The way store employees can focus on getting the customer back into the store

Question

Quizplus · Accepted Answer

Distributive fairness refers to the customer's perception of the benefits they receive compared to the costs they incur, focusing on the outcome of the resolution.

What Is Distributive Fairness