An important aspect of customer relationship management (CRM)is that it .
A)requires organizations to look at customers as partners
B)requires organizations to view their customers as adversaries
C)creates clear win- lose situations
D)can be implemented using any form of mass communication channel
E)allows marketers to create consumer wants and needs

Question

Quizplus · Accepted Answer

CRM focuses on building long-term relationships with customers by treating them as partners, which helps in understanding their needs and improving customer satisfaction.

An Important Aspect of Customer Relationship Management (CRM)is That It