A hotels and resorts company launched a new employee program that includes intensive training in different service encounter scenarios.This training program is most likely designed to lessen the problems related to the characteristic of services.

Question

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The training program is likely designed to address the issue of inseparability, which refers to the fact that services are produced and consumed simultaneously, and the quality of the service encounter can be heavily influenced by the employee's performance. By training employees in different service scenarios, the company aims to ensure consistent and high-quality service delivery.

A Hotels and Resorts Company Launched a New Employee Program