When using the SERVQUAL scale,a store focused on employee willingness to help customers and provide prompt service would likely pay the most attention to the results in the dimension.

Question

Quizplus · Accepted Answer

The responsiveness dimension of the SERVQUAL scale measures the willingness of employees to help customers and provide prompt service, which aligns with the store's focus.

When Using the SERVQUAL Scale,a Store Focused on Employee Willingness