Your text notes that a particular restaurant in Chicago discovered a highly effective tactic to ensure that callers who make reservations will call to cancel the reservation if they decide not to appear.What do the restaurant's receptionists say to engage the power of a personal commitment?

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The restaurant's receptionists ask "Will you call us if you change your plans?" which engages the power of personal commitment by making the caller explicitly state their intention to call back if they need to cancel the reservation. This increases the likelihood that they will follow through on their commitment.

Your Text Notes That a Particular Restaurant in Chicago Discovered