Call centers that service customers for firms like software and computer hardware companies are increasingly using employees in India to staff the telephones. This is an example of .
A)offshoring
B)international staffing
C)outsourcing
D)downsizing
E)deportment

Question

Quizplus · Accepted Answer

Offshoring refers to relocating business processes or services to another country, often to leverage cost advantages. In this case, using employees in India for call center services is an example of offshoring.

Call Centers That Service Customers for Firms Like Software and Computer