Federal Express Employees Have Heard of a Lower-Level Employee Who

Federal Express employees have heard of a lower-level employee who rented a helicopter to fly to a downed telephone line during a severe snowstorm in order to fix the line so calls could get through to Federal Express. This is an example of to encourage empowerment among employees.

A) providing physical support
B) using stories
C) organizing ceremonies
D) clarifying expectations
E) using symbols