Total Quality Management (TQM) programs typically include all of the following EXCEPT:
A) a focus on customer satisfaction through continuous improvement.
B) specific penalties for employees who fail to meet TQM standards.
C) involvement of all members of the organization.
D) employee training designed to insure quality.
Correct Answer:
Verified
Q1: Human Resource departments serve a strategic role
Q3: The management functions of most HR departments
Q4: Distinguishing characteristics of self-directed (self-managed)teams include all
Q5: Title VII of the 1964 Civil Rights
Q6: A work redesign plan whereby employees build
Q7: With regard to technology:
A)most organizations are decreasing,
Q8: A comprehensive process to determine the effectiveness
Q9: Which of the following is true with
Q10: Strategic organizational issues related to employee compensation
Q11: With regard to global HR management, HR
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