Application of Resistance to Change
Acme Feed Company is a small farmers' store located in eastern North Carolina. Because the surrounding farms have been taken over by corporate farmers, Acme's owners know that they must make some changes. The owners have decided to hire an "expert" to assist them in making the necessary changes. Acme currently employs fifteen people. Two individuals serve as managers and have been with Acme for over twenty years. Five employees have been hired in the last several years, and an additional eight employees are part- time workers who are attending the local agricultural college.
-Which technique to reduce the resistance to changing the organizational structure may be a good first step?
A)participation
B)coercion
C)facilitation and support
D)education and communication

Question

Quizplus · Accepted Answer

Education and communication can help reduce resistance by ensuring that all employees understand the reasons for the change and how it will benefit them or the company. This is especially important in a small, close-knit company like Acme Feed Company, where employees may have longstanding ties to the company and its current way of doing things.