Application of Organizational Change
Krista is unsure what to do next. Her company is about to implement a radical new technology transformation that will affect every person in the organization. They are basically updating their plant to the 21st century, and almost everything is changing. Krista is in charge of assisting the members of the company with the planned changes. Since it is a long- term change that is organization- wide, management felt that someone needed to facilitate the change because, in essence, it was changing the culture of the company. The first thing Krista did was to ask employees a specific set of questions about the perceived changes. From this data, Krista then needed to decide what to do next. An outside consultant has been hired to help Krista diagnose the interpersonal processes that needed improvement. The move from functional departmentalization to work teams was a change necessitated by the new technology. This was a major change for employees who had worked in specific departments for most of their careers. Furthermore, the teams will have to interact with each other as they use the new technology. Krista feels that her task is almost overwhelming.
-Due to the fact that teams are a new component of this organization, which of the following may help develop positive interpersonal relationships and clarify the roles and responsibilities of each team member?
A)intergroup development
B)process consultation
C)team building
D)survey feedback

Question

Quizplus · Accepted Answer

Team building is specifically designed to improve team performance, clarify team members' roles, and enhance interpersonal relationships within a team, which is essential in Krista's situation where teams are a new organizational component.