Probing is separated into two categories: 1) open probes that encourage a customer to speak freely and elaborate, and 2) closed probes that involve a "yes" or "no" answer or a limited range of answers.

Question

Quizplus · Accepted Answer

Open probes are designed to encourage broad, detailed responses, allowing the person to elaborate on their thoughts or feelings. Closed probes, on the other hand, are aimed at obtaining specific information and typically result in short or single-word answers, such as "yes" or "no," or a limited selection of responses.

Probing Is Separated into Two Categories: 1) Open Probes That