Janju wanted to change the way things happened in the customer service department.According to Lewin's model Janju must first:
A)Maintain the status quo
B)Construct a process-engineering group
C)Move
D)Unfreeze
E)Refreeze

Question

Quizplus · Accepted Answer

According to Lewin's model, the first step in making any change is to unfreeze the existing situation, which involves preparing the organization to accept the need for change. Janju must first unfreeze the customer service department and create an awareness of the need for change before moving forward.

Janju Wanted to Change the Way Things Happened in the Customer