Question 1

Induced change refers to planned new institutional arrangements in terms of which of the following?
A)Strategy
B)Structure
C)Technology
D)Human resources
E)All of the choices are correct

Accepted Answer

Induced change involves planned modifications across various aspects of an organization, including strategy, structure, technology, and human resources.

Question 2

An inert culture is represented by which of the following?
A)fosters innovation
B)encourages resistance to change
C)encourages positive attitudes
D)fosters creativity
E)encourages positive behaviours

Accepted Answer

An inert culture is one that resists change and is characterized by complacency, bureaucracy, and resistance to innovation. Option B is the only choice that matches this description.

Question 3

To achieve the state of being on the "edge of chaos," managers must do all but which of the following?
A)Avoid excessive "fit"
B)Rotate people regularly
C)Avoid overreliance on the management team
D)Decrease channels of communication
E)Not set specific objectives

Accepted Answer

Decreasing channels of communication would impede the flow of information and limit the ability to adapt quickly to changes or new opportunities, which is important in achieving the "edge of chaos" state. Therefore, all other options, A, B, C, and E, are necessary to achieve this state.

Question 4

Padmina wanted to be sure that the changes she had recently overseen stayed in place.She created a bonus system to reward those who followed the new procedures.From the perspective of Lewin's model of change, this is an example of:
A)Refreezing
B)Changing the status quo
C)Moving
D)Unfreezing
E)None of these choices are correct

Accepted Answer

Padmina's bonus system to reward those who followed the new procedures indicates that she is trying to keep the changes in place, which is the refreezing stage of Lewin's model of change. This stage involves reinforcing the new behaviors and making them a part of the organization's culture.

Question 5

Which of the following are organizational elements that can be changed?
A)Technology
B)People
C)Strategy
D)Structure
E)All these resources can undergo change

Accepted Answer

All of the listed resources can be changed as they are organizational elements that can be modified or adapted to improve the performance of an organization. Technology can be upgraded, improved or changed to enhance the efficiency and productivity of the company. People can undergo training, recruitment, and development to develop their skills and capabilities. Strategy can be altered or modified to align with changing market trends or customer demands. Structure can be reorganized or reshaped to create a more efficient and effective operating model for the organization. Therefore, all of these resources can undergo change in varying degrees based on the needs and goals of the organization.

Question 6

Which model of change uses 4 D's?
A)Chaos theory
B)Kotter's model of change
C)Appreciative inquiry
D)Lewin's model of change
E)Complexity theory

Accepted Answer

Appreciative Inquiry is a model of change that uses the 4 D's: Discovery, Dream, Design, and Destiny.

Question 7

The first four steps of Kotters' model of change relate to Lewin's concept of which of the following?
A)refreezing
B)moving
C)dreaming
D)unfreezing
E)destiny

Accepted Answer

The first four steps of Kotter's model of change (establishing urgency, forming a powerful coalition, creating a vision, and communicating the vision) relate to Lewin's concept of unfreezing. Unfreezing refers to preparing individuals or groups for a change by breaking down their existing beliefs, attitudes, and behaviors.

Question 8

Which of the following is NOT true for managers deciding on the second step in the change process?
A)They must engage in planning how they can best create the ideal future state
B)They must assess the need for change
C)They must identify sources of resistance to change
D)They must decide if the structure should be changed
E)They must decide on what the ideal future state of the organization would be

Accepted Answer

The second step in the change process involves planning and deciding on the ideal future state, not assessing the need for change, which is typically the first step.

Question 9

Which of the following is NOT true of evaluating the success of a change?
A)Measures can be used to compare how well the organization is performing after the change with how well it was performing before the change
B)Measures could include market share
C)Benchmarking could be used as a measure of success
D)The success depends on whether the change is from the top down or the bottom up
E)Measures could include profits

Accepted Answer

Success of a change does not depend on whether the change is from the top down or the bottom up. Success of a change depends on how well the change aligns with the organizational goals and objectives, and how well it is implemented and adopted throughout the organization. The other options are valid measures of success for evaluating a change.

Question 10

Which of the following is true of intrapreneurs?
A)Many intrapreneurs become entrepreneurs
B)Many intrapreneurs eventually start their own organizations
C)Many intrapreneurs become dissatisfied in an organization that does not support their creativity
D)Many intrapreneurs will eventually leave their employers
E)All of the choices are correct

Accepted Answer

Intrapreneurs often have entrepreneurial traits and may become entrepreneurs, start their own organizations, feel dissatisfied in unsupportive environments, and may leave their employers.

Question 11

Which is NOT true of bottom-up change?
A)It is implemented quickly
B)It reduces uncertainty
C)Top managers consult with lower managers about the need for change
D)It reduces resistance to change
E)Lower level managers work with employees to plan the change

Accepted Answer

Bottom-up change involves lower level managers or employees initiating and planning the change, which takes time and effort. Therefore, it is not implemented quickly. However, it does reduce uncertainty, involves top managers consulting with lower managers, and reduces resistance to change by involving employees in the process.

Question 12

An adaptive culture is represented by all but which of the following?
A)encourages resistance to change
B)encourages positive behaviours
C)encourages positive attitudes
D)fosters creativity
E)fosters innovation

Accepted Answer

Encouraging resistance to change goes against the idea of an adaptive culture, which is centered around being responsive to changes in the environment and constantly evolving to meet new challenges.

Question 13

Generally speaking, the __________ complex an organization is, the __________ complex is the change process.
A)less; less
B)more; more
C)less; more
D)more; less
E)none of these choices are correct

Accepted Answer

The more complex an organization is, the more complex the change process tends to be due to the increased number of variables, stakeholders, and systems involved.

Question 14

Factors that direct the organization away from the status quo are termed __________ forces.
A)restraining
B)driving
C)refreezing
D)industry
E)permanent

Accepted Answer

Driving forces are factors that push the organization towards change and away from the status quo. Restraint forces, on the other hand, discourage change and try to maintain the current state. Refreezing is a term used in the context of Lewin's Change Model, which involves solidifying the new state after change has been implemented. Industry and permanent forces are not commonly used terms in the context of organizational change.

Question 15

In terms of Lewin's model of change, making the change permanent occurs during the __________ stage.
A)restraining force
B)moving
C)unfreezing
D)refreezing
E)driving force

Accepted Answer

The refreezing stage of Lewin's model of change involves making the change permanent and integrating it into the organization's culture. This stage involves reinforcing the new behaviors and ensuring they become the norm.

Question 16

Resistance to change can be overcome by all of the following except:
A)Inviting employees to participate
B)Increasing cynicism
C)Emphasizing big-picture goals
D)Improving communication
E)Empowering employees

Accepted Answer

Increasing cynicism will only worsen resistance to change as it fosters negativity and distrust. The other options, inviting employees to participate, emphasizing big-picture goals, improving communication, and empowering employees, all contribute positively to reducing resistance to change.

Question 17

Janju wanted to change the way things happened in the customer service department.According to Lewin's model Janju must first:
A)Maintain the status quo
B)Construct a process-engineering group
C)Move
D)Unfreeze
E)Refreeze

Accepted Answer

According to Lewin's model, the first step in making any change is to unfreeze the existing situation, which involves preparing the organization to accept the need for change. Janju must first unfreeze the customer service department and create an awareness of the need for change before moving forward.

Question 18

What are the steps involved in the organizational change process?
A)Use benchmarking to compare performance, implement the bottom-up change, overcome obstacles, and evaluate
B)Decide on the change to make, identify the obstacles, introduce the change, and evaluate
C)Use benchmarking to compare performance, implement the top-down change, overcome obstacles, and evaluate
D)Assess the need for change, decide on the change to make, implement the change, and evaluate
E)Assess the need for change, introduce and manage the change, identify and overcome obstacles to the change, and evaluate

Accepted Answer

The steps involved in the organizational change process include firstly assessing the need for change, then deciding on the change to make, implementing the change, and finally evaluating the change. Option A is incorrect because it suggests implementing a bottom-up change without assessing the need for change or deciding on the appropriate change to make. Option B only identifies the obstacles and introduces the change but does not include assessing the need for change or evaluating the change. Similarly, option C only suggests implementing a top-down change without considering whether there is a need for change or whether the change is appropriate. Option E contains all the steps but does not present them in a logical order.

Question 19

Organizational change can bring alterations in the ways managers carry out the critical tasks of which of the following?
A)organizing
B)controlling
C)planning
D)leading
E)all of the choices are correct

Accepted Answer

Organizational change can affect all of the functions of management, including organizing, controlling, planning, and leading. It may alter the way tasks are delegated, how resources are allocated, what goals are set, how progress is monitored, and how employees are motivated to perform. Therefore, all of the choices are correct.

Question 20

Imposed change is made to comply with new regulations.It may result in:
A)New organizational culture
B)New target markets
C)New strategy
D)New beliefs about how things will be done in the future
E)All of the choices are correct

Accepted Answer

Imposed change can result in any or all of the options listed. Therefore, all of the choices are correct.

Quiz 12: Managing Change

Induced change refers to planned new institutional arrangements in terms of which of the following?

An inert culture is represented by which of the following?

To achieve the state of being on the "edge of chaos," managers must do all but which of the following?

Padmina wanted to be sure that the changes she had recently overseen stayed in place.She created a bonus system to reward those who followed the new procedures.From the perspective of Lewin's model of change, this is an example of:

Which of the following are organizational elements that can be changed?

Which model of change uses 4 D's?

The first four steps of Kotters' model of change relate to Lewin's concept of which of the following?

Which of the following is NOT true for managers deciding on the second step in the change process?

Which of the following is NOT true of evaluating the success of a change?

Which of the following is true of intrapreneurs?

Which is NOT true of bottom-up change?

An adaptive culture is represented by all but which of the following?

Generally speaking, the complex an organization is, the complex is the change process.

Factors that direct the organization away from the status quo are termed __________ forces.

In terms of Lewin's model of change, making the change permanent occurs during the __________ stage.

Resistance to change can be overcome by all of the following except:

Janju wanted to change the way things happened in the customer service department.According to Lewin's model Janju must first:

What are the steps involved in the organizational change process?

Organizational change can bring alterations in the ways managers carry out the critical tasks of which of the following?

Imposed change is made to comply with new regulations.It may result in: