Jonathan, a human resources manager at a restaurant, gets complaints from customers about the poor quality of food at the restaurant. He learns that the quality of the food is directly linked to the lack of skills the chefs possess. According to the training cycle, which of the following should Jonathan do next?
A) He should immediately hire new chefs.
B) He should identify chefs who would be part of the training.
C) He should create a list of training methods.
D) He should set training objectives for the chefs.

Question

Quizplus · Accepted Answer

Jonathan should set training objectives for the chefs. This is the next logical step in the training cycle after identifying the skills gap. By setting clear training objectives, Jonathan can ensure that the chefs gain the necessary skills and knowledge to improve the quality of the food. Only after setting objectives can Jonathan create a list of training methods and identify which chefs need to be part of the training. Hiring new chefs should only be considered if the current chefs are unable or unwilling to improve their skills through training.

Jonathan, a Human Resources Manager at a Restaurant, Gets Complaints