Jennifer, a human resources manager, has identified that the poor customer service at her marketing firm is because of the fact that salespeople in the marketing department do not speak the language of the firm's customers. She identifies that salespeople require training and sets objectives for training. According to the training cycle, which of the following steps should Jennifer take next?
A) She should evaluate the training program.
B) She should get an external expert to conduct the training.
C) She should decide who should participate in the training.
D) She should implement the training immediately.

Question

Quizplus · Accepted Answer

After setting objectives for training, Jennifer should decide who should participate in the training before implementing it. This will ensure that the correct individuals receive the necessary training to improve customer service. Once the participants have been identified, she can proceed to implement and evaluate the training program. Getting an external expert to conduct the training is not necessary at this stage.

Jennifer, a Human Resources Manager, Has Identified That the Poor