When initiating conflict resolution, the first step is to
A) listen to the solution.
B) find a solution together with other conflicting parties.
C) understand the conflict.
D) restate the problem.

Question

Quizplus · Accepted Answer

Understanding the conflict is the first and most important step in conflict resolution. Without understanding the root cause of the conflict, finding a solution or restating the problem will not be effective. Listening to the solution and finding a solution together with other parties are important steps, but they come after understanding the conflict.

When Initiating Conflict Resolution, the First Step Is to